Contact Us
Email Support
Please send your inquiries directly to our support team:
We will respond to your email within 24 hours
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
Saturday: 10:00 AM - 4:00 PM (GMT+8)
Sunday: Closed
What information helps us assist you faster?
• Detailed description of the issue you're experiencing
• Your device model and iOS version
• Your StoryHub version number
• Relevant screenshots (if applicable)
Frequently Asked Questions
· If an error message appears in the store, please check if your network is functioning normally. You can try changing your network environment, for example, using a different WiFi.
· In addition if you do not successfull log in to Google and Apple accounts on your device, this problem mav also occur.
· If none of the above methods solve your problem, please give us feedback about the problem you encountered.
Please confirm if the bank transaction wassuccessful and if the payment has been deductedIf the payment has been successfully deductedplease reopen the application to check if the walletand transaction history have been updated.Important notes:
· Make sure you are logged in with the same account used for the recharge.Sometimes, users may forget their login credentials and recharge as a guest.
· According to the transaction process, it may take some time for the coins to be credited after a successful payment. The processing time may vary depending on the payment method.We recommend waiting for 10 minutes after a successful payment before checking if the wallet and transaction history have been updated.
You can quickly sync your assets by logging in with the same account. Here's how:
· Locate your previous device and log in with a third-party account (such as Google or Facebook).
· Remember your account's user lD and password.
· Log in with the same account on your new device.
· Make sure that the user lD number matches the one you recorded.
To ensure the preservation of your progress, we recommend completing your reading on the old device before switching to the new one.
· You may have logged into a different account. Please check your bonus receipt history to see if it has a continuous record.
· There are different login methods, such as Facebook, Google, and email address. If you haven't logged into any of the mentioned accounts, your device will have a visitor account. You can view your account on the "My" page.
· If your bonus has decreased, you can first check your bonus records; one possibility is that a portion of the bonus may have expired.